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Copyright 1995 AXIS Performance Advisors, Inc.
Last issue we reported the results for part of the research we had conducted on the effectiveness of various team implementation strategies. We continue that report here with results from the items that dealt with strategies for educating managers and teams at each of three stages. As is indicated, education figured prominently in most organizations' implementation strategies. The numbers in parentheses next to each bar represent the percentage of people who had used this strategy.
Legend: Educating Management
14. Managers attended workshops/training on self-direction.
15. Managers attended conferences on self-direction.
16. Managers went on site visits to other organizations implementing teams.
17. Provided management skills training (e.g. on coaching etc.)
18. Provided managers training on total quality management principles & tools.
19. Gathered data on management behaviors (via upward appraisals, etc.)
20. Provided trained facilitators or consultants to coach managers.
| Key Finding: Providing training for managers is clearly a valued strategy at all phases of team implementation. The strongest showing in this category is the strategy of taking managers on site visits to other organizations. This seems especially useful before actually implementing teams. |
Legend: Educating the Workforce
21. Employees attended workshops or training on self-direction.
22. Employees attended conferences on self-direction.
23. Employees went on site visits to other organizations with teams.
24. Provided team skills training to front-line employees.
25. Provided employees training on quality management tools.
26. Gathered data on team behaviors (e.g. via team assessments).
27. Provided a step-by-step team launch process to get teams started.
| Key Finding: Organizations find value in educating employees at the team level. Not surprising, this strategy shows best results once the teams are launched and running. General training on quality tools, principles of self-direction, and team skills provides valuable returns for organizations. |